How Tickover uses cookies.

A cookie is a small piece of data a website stores in your browser so it can recognise you on later page loads. The same idea also applies to similar technologies like localStorage and sessionStorage, which we treat as cookies for the purpose of this policy.

UK law (the Privacy and Electronic Communications Regulations, or PECR) lets us set cookies that are strictly necessary for a service you have asked for, without asking your permission. For everything else (analytics, marketing, advertising), we have to ask you for consent before setting them. The only optional cookies we use are analytics cookies on the marketing site, and they are set only if you say yes in the cookie banner.

These are the cookies Tickover itself sets when you use the marketing site (tickover.app) or one of the apps (home.tickover.app, tenant.tickover.app, landlord.tickover.app, trade.tickover.app). All are strictly necessary: removing them will sign you out or break the sign-in flow.

When you visit over HTTPS (which the production apps always do), your browser may show these cookies with a __Secure- or __Host- prefix; that’s a standard browser security mechanism, not a different cookie. The purpose and duration are unchanged.

To deliver some features we embed services run by other companies. When you use a page that loads one of these, the third party may set its own cookies under its own policy. We don’t share personal data with them beyond what’s needed for the embed to work (typically your IP address and the page you’re viewing).

For details of cookies set by Google, see Google’s cookie policy and Google’s privacy policy.

The marketing site (tickover.app) uses Google Analytics 4, loaded through Google Tag Manager, to understand which pages people visit and where they come from. It is strictly opt-in:

• No analytics cookies are set unless you choose "Accept analytics" in the cookie banner. If you decline (or simply ignore the banner), Google Analytics runs in a cookieless mode that sends only anonymous, aggregated pings and cannot identify or follow you.
• If you do accept, the cookies below are set. You can change your mind at any time by clearing the site’s cookies and site data in your browser — the banner will ask again on your next visit.

Tickover does not use:

• Meta (Facebook) Pixel, LinkedIn Insight, TikTok Pixel, X (Twitter) Pixel or any other advertising tag.
• Hotjar, FullStory, Clarity or any session-replay tool.
• A/B testing or feature-flag platforms that set cookies.
• Marketing automation cookies (Customer.io, HubSpot, Marketo, etc.).

If we ever add any of these, we’ll ask for your consent before they set a cookie, update this policy, and bump the version number at the top.

You can change your analytics choice here at any time — withdrawing consent is as easy as giving it. Accepting turns analytics on, withdrawing turns it off straight away, and resetting brings the cookie banner back so you can decide again.

You can also clear or block cookies in your browser settings. Help pages for the common browsers:

• Google Chrome
• Apple Safari
• Mozilla Firefox
• Microsoft Edge

Blocking strictly-necessary cookies will sign you out of Tickover and stop the sign-in form from working. Blocking third-party cookies will stop maps from loading on the apps that use them, but everything else will keep working.

We’ll update this page if the cookies we use change. The "Last updated" date and version number at the top of the page always reflect the current text. For changes that materially affect what we collect or share, we’ll also notify you by email or in-app.

Questions about cookies, or about how we use your data more generally? See our privacy policy, or email hello@tickover.app.