The rules of using Tickover.

These terms of service ("Terms") form a binding agreement between you and Tickover App Ltd ("Tickover", "we", "us"), a company registered in England and Wales under company number 17256001 with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. They apply whenever you use the Tickover marketing site at tickover.app or any of our apps — home.tickover.app, tenant.tickover.app, landlord.tickover.app and trade.tickover.app (each a "Tickover App", together the "Service").

By creating an account or using the Service you agree to these Terms. If you don’t agree, please don’t use the Service.

How to read them: most clauses apply to everyone. Where a section is specific to consumers (homeowners, tenants, landlords) or to tradespeople, the heading says so.

To use Tickover you must:

• be at least 18 years old;
• be resident in the United Kingdom; and
• have the legal capacity to enter into a contract (and, if you’re acting for a business, the authority to bind that business).

Tickover is launching in London first. We may add or remove areas over time; we’ll be clear in-app about whether we cover your postcode.

When you set up an account you agree to:

• give us accurate information (your real name, a working email address, etc.) and keep it up to date;
• keep your password secure and not share your account with anyone else (one account per person);
• tell us promptly via hello@tickover.app if you think someone else has accessed your account.

You’re responsible for anything that happens under your account. We may suspend or close accounts that breach these Terms or that we reasonably suspect are being used fraudulently or in a way that endangers others.

Tickover Home is a UK home file. It is not a quote marketplace. You cannot post a repair job, receive in-app quotes, or book a tradesperson through Tickover.

Tickover Home lets you:

• Store documents. Certificates, bills, insurance, warranties, passports, driving licences and other household paperwork, with reminders before they expire.
• Record home items. Boilers, appliances and systems, with the warranties and service dates that go with them.
• Get maintenance reminders. A calendar for recurring jobs (boiler service, gutter clear, and similar). We nudge you when something is due; we do not send the job to trades or collect quotes.
• Self-diagnose. A guided check when something goes wrong, so you can tell DIY from "call someone" and which trade you actually need.
• Find someone. A local directory of trades Tickover has scored. You search, then contact and book them yourself — usually by phone.
• Share the home file. Invite a partner or household member so documents, items, warranties and reminders are not siloed in one inbox.

Optional extras may include Tickover Advice (AI draft answers, with a paid option for a verified professional response). Those extras are labelled in-app before you pay.

Tickover Trade is a listing for tradespeople who want to appear in Find someone. Homeowners contact listed trades directly. Tickover does not send new quote-request leads, take payment for the job, or arrange the visit.

Important. Any work you arrange after finding a trade is a contract between you and that tradesperson. Tickover is not the supplier of the work, is not a party to that contract, and does not collect payment for it. Your statutory rights as a consumer apply to that contract, and nothing in these Terms reduces them (see §9).

How we score local trades is described at /how-it-works.

This section applies if you use Tickover as a consumer.

5.1 Using Home

You use Tickover Home to keep a file on the property, get reminders, self-diagnose problems, and search local trades. We do not post work to trades on your behalf, collect quotes, or book a visit in the app.

5.2 Find someone

Find someone shows local trades Tickover has scored. You choose who to contact and you arrange the work yourself. Tickover does not pass your address, phone number or job description to a tradesperson when you search. If you call them, you are dealing with them directly.

5.3 Paying for work

You pay the tradesperson directly, using whatever method you agree with them. Tickover does not take a cut of that work and does not process job payments.

5.4 Your statutory rights

The Consumer Rights Act 2015 gives you rights against the tradesperson if their work isn’t carried out with reasonable care and skill, within a reasonable time, or at a reasonable price (where price isn’t fixed). Nothing in these Terms reduces those rights. Your contract for the work is directly with the tradesperson; your statutory remedies are against them, not Tickover.

5.5 Directory listings and your legal responsibility

Before a tradesperson can appear in Find someone we carry out verification checks: identity documents, public liability insurance, and — where the trade category requires it — professional registrations (Gas Safe for gas work, NICEIC or equivalent for electrical work, OFTEC for oil-heating systems).

These checks are a meaningful filter, but they are a snapshot in time. We require trades to notify us of any lapse and we carry out periodic re-checks, but Tickover does not provide real-time credential monitoring.

Your responsibility. It is ultimately your responsibility as the homeowner, tenant or landlord to satisfy yourself that the person you allow to carry out work in your home holds the credentials legally required for that work. In particular: gas work must be carried out by a Gas Safe registered engineer (verifiable free at gassaferegister.co.uk); electrical work must be done by someone registered with an approved competent person scheme (NICEIC, NAPIT, ELECSA or equivalent) or the work must be notified to Building Control; and any other notifiable or licensed work must have the necessary permits and inspections in place. Tickover’s verification checks do not remove or reduce this obligation.

5.6 Older marketplace records

Some accounts still show historic quote or booking records from when Tickover ran a marketplace. Those records are history only. New work is not quoted or booked through Tickover. If you have a leftover dispute on an old booking, email hello@tickover.app.

This section applies if you use Tickover as a tradesperson.

6.1 Listing

Joining as a Tickover trade involves a verification step: we check your identity, public liability insurance, professional qualifications (Gas Safe / NICEIC / OFTEC / equivalent, where relevant), and references. You agree to keep your insurance and registrations current and to let us know promptly if any of them lapse or are revoked.

6.2 How homeowners find you

Once listed, homeowners in your coverage area can find you in Find someone and contact you themselves. Tickover Home does not send you new quote-request leads, collect payment for the job, or book the visit. You are free to decline any enquiry.

6.3 Account action

We may suspend or remove a listing where credentials lapse, we find a pattern of serious complaints, or these Terms are breached. We will give you a chance to respond before permanent removal where reasonably practicable.

6.4 Fees

For current listing or subscription questions, email trade@tickover.app. We’ll give you at least 30 days’ notice before any price rise that applies to you.

6.5 Your status

You provide services as an independent business, not as an employee, worker or agent of Tickover. You decide how to carry out each job, provide your own tools, materials and transport, and are solely responsible for your own income tax, National Insurance and VAT obligations. Nothing in these Terms creates an employment, worker or agency relationship between you and Tickover.

When using Tickover, you agree not to:

• do anything illegal, harassing, defamatory, threatening or discriminatory;
• impersonate anyone else or misrepresent your association with a person or business;
• upload content that infringes someone else’s rights (copyright, trademark, privacy, etc.);
• scrape, copy or reuse data from the Service other than your own data;
• try to break, probe or work around security on the Service;
• send spam, bulk messaging or anything that pretends to come from Tickover;
• use the Service to compete with Tickover or to build a similar product.

We may remove content or suspend accounts that breach these rules, and report serious breaches to the relevant authorities.

You keep ownership of anything you upload (photos, notes, documents, profile text). By posting it, you grant Tickover a worldwide, non-exclusive, royalty-free licence to use it as needed to run the Service — for example, reading a certificate you scan so we can remind you before it expires, or showing a trade listing you asked us to display.

You promise that you own the content you upload (or have permission to use it), and that it doesn’t breach anyone else’s rights or these Terms.

Some of the law in this area is non-negotiable. Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• anything else that cannot be limited or excluded under UK law (including the statutory rights of consumers under the Consumer Rights Act 2015).

Subject to that:

• Tickover provides the Service with reasonable care and skill, but we don’t guarantee it will always be available, error-free, or fit a particular purpose beyond what we’ve described.
• Because Tickover isn’t a party to any contract for trade work you arrange yourself, we’re not responsible for the tradesperson’s actions or omissions on the job. What we are responsible for is the platform service we provide: storing your home file with reasonable care and skill, and carrying out the listing checks described in §5.5 with reasonable care and skill. Directory scores and credential checks are not a guarantee of any tradesperson’s performance.
• For consumers, our total liability to you for any claim arising out of or in connection with these Terms is limited to the greater of (a) £500 and (b) the total fees paid to Tickover in connection with the issue in question.
• For tradespeople and any other non-consumer users, we don’t accept liability for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill or loss of data, and our total liability is limited to the fees you have paid to Tickover in the 12 months before the event giving rise to the claim.

You can close your account at any time from the app or by emailing hello@tickover.app. Closing your account ends these Terms going forward. It does not cancel any contract you already made directly with a tradesperson.

We may suspend or close your account, on reasonable notice where practical and without notice if circumstances require, if:

• you materially breach these Terms;
• we reasonably believe your use of the Service puts other users or third parties at risk;
• we are legally required to stop providing the Service to you.

On closure, we’ll keep some of your data for the periods set out in the privacy policy.

The Tickover name, lockup, the "things that just tick over." tagline, the marketing site, the apps and the underlying software are owned by us and protected by copyright, trademark and other intellectual-property rights. Nothing in these Terms gives you any right to use those, except to use the Service as we intend.

You keep the rights to your own content, subject to the licence you give us in §8.

We may update these Terms from time to time — usually to reflect a change in the service, in our pricing, or in the law. The version number and "Last updated" date at the top always reflect the current version. For material changes we’ll give you at least 30 days’ notice by email (using the address on your account) and/or in-app. If you’re unhappy with the change you can close your account before it takes effect.

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction — which means we can each bring a claim there, but consumers also keep the right to bring a claim in the courts of the part of the UK they live in.

Disputes between users. Disputes between a homeowner or tenant and a tradesperson about the quality or outcome of work are governed by the contract between those parties, not these Terms. Tickover is not a party to that contract and does not mediate or arbitrate those disputes (see §5.6 if you still have a leftover marketplace booking). We encourage both parties to try to resolve issues directly; if that fails, independent advice is available from Citizens Advice, a solicitor, or the courts.

Complaints about Tickover. If you have a complaint about Tickover itself, please email hello@tickover.app and give us a chance to put it right before taking any other steps.

Alternative dispute resolution (ADR). Tickover is not currently registered with an ADR provider and is not obliged to use one; however, if our internal complaints process does not resolve your concern, you can find certified ADR bodies via the Chartered Trading Standards Institute. Your right to bring a claim in the courts of England and Wales (or, for consumers, the courts of the part of the UK you live in) is unaffected.

For general queries, email hello@tickover.app. For trade-specific queries (vetting, listing, fees) you can also use trade@tickover.app. For anything you’d like in writing, the registered office address is below.