The rules of using Tickover.

These terms of service ("Terms") form a binding agreement between you and Tickover App Ltd ("Tickover", "we", "us"), a company registered in England and Wales under company number 17256001 with its registered office at Ivy House, Knockin, Oswestry, Shropshire, United Kingdom, SY10 8HN. They apply whenever you use the Tickover marketing site at tickover.app or any of our apps — home.tickover.app, tenant.tickover.app, landlord.tickover.app and trade.tickover.app (each a "Tickover App", together the "Service").

By creating an account or using the Service you agree to these Terms. If you don’t agree, please don’t use the Service.

How to read them: most clauses apply to everyone. Where a section is specific to consumers (homeowners, tenants, landlords) or to tradespeople, the heading says so.

To use Tickover you must:

• be at least 18 years old;
• be resident in the United Kingdom; and
• have the legal capacity to enter into a contract (and, if you’re acting for a business, the authority to bind that business).

Tickover is launching in London first. We may add or remove areas over time; we’ll be clear in-app about whether we cover your postcode.

When you set up an account you agree to:

• give us accurate information (your real name, a working email address, etc.) and keep it up to date;
• keep your password secure and not share your account with anyone else (one account per person);
• tell us promptly via hello@tickover.app if you think someone else has accessed your account.

You’re responsible for anything that happens under your account. We may suspend or close accounts that breach these Terms or that we reasonably suspect are being used fraudulently or in a way that endangers others.

Tickover does two things:

• Maintenance calendar. A personalised reminder system for the recurring services your home needs (boiler service, gutter clear, gas safety check, and so on), with the ability to book a vetted tradesperson directly.
• On-demand repair. A way for homeowners, tenants and landlords to raise a repair request and be matched with a vetted tradesperson covering their postcode and trade category.

Important. Tickover provides the platform that introduces you to a tradesperson and lets you book, message and pay them. The actual work is provided by the tradesperson, under a separate contract between you and them. Tickover is not the supplier of the work itself; the tradesperson is. Your statutory rights as a consumer apply to that contract, and nothing in these Terms reduces them (see §9).

We back the service with a workmanship guarantee on completed jobs as set out at /service-standards. Those service standards form part of the agreement between Tickover and every approved tradesperson.

This section applies if you use Tickover as a consumer.

5.1 Quoting and booking

When you post a job, a tradesperson will give you a fixed-price quote in-app. Accepting the quote forms a contract between you and the tradesperson for the work described. At that point, the tradesperson receives your full property address, your name, and your phone number (if you have added one to your account) so they can arrange attendance — these details are not shared before you accept. Tickover holds the job record, schedules the visit and processes the payment, but isn’t a party to that contract.

5.2 Cancellations and changes

You can cancel a confirmed booking up to 24 hours before the scheduled start time without charge. Inside 24 hours, a reasonable call-out fee may apply, set by the tradesperson and shown to you before you confirm. For routine maintenance (boiler service, etc.) the cancellation window is the one stated at the time of booking.

5.3 Payments (when enabled)

When we add payments to the platform, card details are processed by a regulated payment processor; we never see or store the full card number. Until that’s live, you pay the tradesperson directly using whatever method you agree with them.

5.4 Reviews

After a job, both you and the tradesperson can review each other. Reviews must be honest and based on your own experience; we don’t edit them, but we’ll remove anything illegal, threatening or that reveals someone else’s personal data.

5.5 Your statutory rights

The Consumer Rights Act 2015 gives you rights against the tradesperson if their work isn’t carried out with reasonable care and skill, within a reasonable time, or at a reasonable price (where price isn’t fixed). Nothing in these Terms reduces those rights. Your contract for the work is directly with the tradesperson; your statutory remedies are against them, not Tickover.

5.6 Complaints process

If something goes wrong with a completed job, here is how it works:

1. Raise a complaint in-app. After a completed booking you can raise a complaint. The tradesperson is notified immediately and can see your description and any photos.
2. Resolve it directly. Both parties can message each other through the complaint thread. We strongly encourage direct resolution — most issues are fixed at this stage.
3. Ask Tickover to review. If you and the tradesperson can’t agree, either party can ask Tickover to review the complaint. We will look at the evidence (job details, photos, messages) and may contact both parties for more information.

Important: Tickover is not an arbitration or mediation service and does not make binding financial decisions between parties. Our review is for platform-quality purposes — we may take action against a tradesperson’s account (including removal from the platform) where we find a pattern of unresolved complaints. For financial remedies, your options are the tradesperson directly, a solicitor, Citizens Advice, or the courts.

This section applies if you use Tickover as a tradesperson.

6.1 Vetting

Joining as a Tickover trade involves a verification step: we check your identity, public liability insurance, professional qualifications (Gas Safe / NICEIC / OFTEC / equivalent, where relevant), and references. You agree to keep your insurance and registrations current and to let us know promptly if any of them lapse or are revoked.

6.2 Service standards

You agree to the service standards at /service-standards: at least eight bookable hours per week, acknowledgement of new jobs inside four working hours, repairs completed inside seven days, the 12-month workmanship guarantee and so on. Persistent failure to meet these is a breach of these Terms.

6.3 Complaints and account action

Homeowners can raise complaints about completed jobs through the Tickover platform (see §5.6). When a complaint is raised against you, you will be notified and given the opportunity to respond and resolve it directly with the customer. If the complaint is referred to Tickover for review, we will examine the evidence and may contact you for more information.

A pattern of unresolved complaints — or a single complaint involving serious misconduct — may result in your account being suspended or permanently removed from the platform. We will give you the opportunity to respond to any evidence before taking permanent action where reasonably practicable.

6.4 Fees

Pricing for tradespeople is published at /pricing. We’ll give you reasonable notice (at least 30 days) before any price rises.

6.5 Payouts

When payments are enabled, Tickover (via our payment processor) transfers job proceeds to the bank account you nominate within three working days of the job being marked complete. You’re responsible for your own VAT and income-tax obligations.

6.6 Off-platform jobs

If a homeowner or landlord first contacts you through Tickover, please keep that customer relationship on the platform for at least 12 months. We invest in finding you these introductions; taking them off-platform straight away undermines the rest of the patch. After 12 months they’re yours regardless.

When using Tickover, you agree not to:

• do anything illegal, harassing, defamatory, threatening or discriminatory;
• impersonate anyone else or misrepresent your association with a person or business;
• upload content that infringes someone else’s rights (copyright, trademark, privacy, etc.);
• scrape, copy or reuse data from the Service other than your own data;
• try to break, probe or work around security on the Service;
• send spam, bulk messaging or anything that pretends to come from Tickover;
• use the Service to compete with Tickover or to build a similar product.

We may remove content or suspend accounts that breach these rules, and report serious breaches to the relevant authorities.

You keep ownership of anything you upload (photos, notes, job descriptions, profile text, reviews). By posting it, you grant Tickover a worldwide, non-exclusive, royalty-free licence to use it as needed to run the Service — for example, showing the photo of the leak to the tradesperson you book, or displaying your review on a trade profile.

You promise that you own the content you upload (or have permission to use it), and that it doesn’t breach anyone else’s rights or these Terms.

Some of the law in this area is non-negotiable. Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• anything else that cannot be limited or excluded under UK law (including the statutory rights of consumers under the Consumer Rights Act 2015).

Subject to that:

• Tickover provides the Service with reasonable care and skill, but we don’t guarantee it will always be available, error-free, or fit a particular purpose beyond what we’ve described.
• Because Tickover isn’t a party to the contract for the work itself, we’re not responsible for the tradesperson’s actions or omissions on the job, except to the extent set out in our service standards (including the 12-month workmanship guarantee, which we back).
• For consumers, our total liability to you for any claim arising out of or in connection with these Terms is limited to the greater of (a) £500 and (b) the total fees paid to Tickover in connection with the issue in question.
• For tradespeople and any other non-consumer users, we don’t accept liability for indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill or loss of data, and our total liability is limited to the fees you have paid to Tickover in the 12 months before the event giving rise to the claim.

You can close your account at any time from the app or by emailing hello@tickover.app. Closing your account ends these Terms going forward, but doesn’t cancel jobs already booked or fees already due.

We may suspend or close your account, on reasonable notice where practical and without notice if circumstances require, if:

• you materially breach these Terms;
• we reasonably believe your use of the Service puts other users or third parties at risk;
• we are legally required to stop providing the Service to you.

On closure, we’ll keep some of your data for the periods set out in the privacy policy.

The Tickover name, lockup, the "things that just tick over." tagline, the marketing site, the apps and the underlying software are owned by us and protected by copyright, trademark and other intellectual-property rights. Nothing in these Terms gives you any right to use those, except to use the Service as we intend.

You keep the rights to your own content, subject to the licence you give us in §8.

We may update these Terms from time to time — usually to reflect a change in the service, in our pricing, or in the law. The version number and "Last updated" date at the top always reflect the current version. For material changes we’ll give you at least 30 days’ notice by email (using the address on your account) and/or in-app. If you’re unhappy with the change you can close your account before it takes effect.

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction — which means we can each bring a claim there, but consumers also keep the right to bring a claim in the courts of the part of the UK they live in.

Disputes between users. Disputes between a homeowner or tenant and a tradesperson about the quality or outcome of work are governed by the contract between those parties, not these Terms. Tickover is not a party to that contract and does not mediate or arbitrate those disputes (see §5.6 for the complaints process). We encourage both parties to try to resolve issues directly; if that fails, independent advice is available from Citizens Advice, a solicitor, or the courts.

Complaints about Tickover. If you have a complaint about Tickover itself, please email hello@tickover.app and give us a chance to put it right before taking any other steps.

For general queries, email hello@tickover.app. For trade-specific queries (vetting, fees, payouts, service standards) you can also use trade@tickover.app. For anything you’d like in writing, the registered office address is below.